Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Organization / Practice name

• Any information submitted through contact or inquiry forms

b. Technical Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the website

c. Healthcare-Related Information

When providing services, we may process healthcare or billing-related data strictly for operational purposes and in accordance with applicable regulations.

2. How We Use Your Information

The information collected is used to:

• Respond to inquiries and service requests

• Provide and improve our RCM and billing services

• Communicate service-related updates

• Maintain website security and performance

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. HIPAA Compliance & Data Security

AlpineSoft follows HIPAA-compliant processes and industry-standard security measures to protect sensitive healthcare and patient-related data. Access to such data is restricted to authorized personnel only and used strictly for service delivery.

We implement administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or misuse of information.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. Cookies do not collect personally identifiable information.

You may choose to disable cookies through your browser settings.

5. Information Sharing & Disclosure

We may share information only:

• With trusted service providers who assist in operations (under confidentiality obligations)

• To comply with legal requirements or enforce policies

• To protect our rights, users, or systems

We do not disclose personal or healthcare data for marketing purposes.

6. Data Retention

Information is retained only for as long as necessary to fulfill business, legal, or regulatory requirements. Healthcare-related data is handled according to applicable retention standards.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction or deletion of data

• Withdraw consent for communications

Requests can be made by contacting us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. AlpineSoft is not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.